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UPer Crust Pies

Management Summary

The strength of our management team positions us for success. We have assembled a team that embraces different disciplines with expertise in all areas of the business. Overhead for management will be kept to a minimum and initially all managers will be hands-on workers. There is no intention of having a top-heavy organization that drains profits and complicates decisions.

UPer Crust Pies’ management style will encourage all employees to learn as much as possible about all aspects of the business and be involved in decision making where appropriate. The company respects its community of co-workers, and will treat all workers well. It is important to us that they enjoy their jobs, feel part of the company and are well rewarded for their work.

In addition to the day-to-day operations, the management team, as principals within the company, will oversee product development, purchasing, positioning, pricing, inventory control and approval of all financial obligations of the company. They will plan, develop, and establish customer service policies and objectives, write employee job descriptions and draft an employee manual for all employee-related policies. They will:

  • Manage working capital, including receivables, inventory and cash.
  • Perform financial forecasting, budgeting, cash flow analysis and external financing requirements.
  • Prepare financial analyses for guiding management, including  income and expense reports.
  • Prepare budgets and financial forecasts and arrange for audits of the company’s accounts.

8.1 Management Team

Lina Mackinac-Gogebic, CEO – Accounting, Marketing, Legal, Human Resources

Confidential and proprietary information removed from this sample plan.

Olie Mackinac-Gogebic, COO – Operations, Marketing, Financial, Business Development

Confidential and proprietary information removed from this sample plan.

Misty Glade – Vendor Relationships, Sales, Recruitment, Training

Confidential and proprietary information removed from this sample plan.

Full Time Employee – Operations, Inventory, Store Development

Confidential and proprietary information removed from this sample plan.

Advisory Board

Confidential and proprietary information removed from this sample plan.

8.2 Personnel Plan

UPer Crust Pies will be slow to hire people in the first year of operation, but very loyal to those who are hired. Initially all employees will be part time as the majority of work will be done by the owner. As the company grows, we intend to hire employees with relevant skills and reward them accordingly. From that point, we intend to increase the responsibilities of each employee as opposed to hiring more people.

Retail and restaurant businesses live or die on customer service, yet their employees have among the lowest pay and worst benefits of any industry. We know we have great products, but it’s the way those products are delivered that will determine our success. We realize that our employees are our biggest asset and that the image of our company is built by the people who work for us.

Compensation for employees will include direct monetary payments and as the business progresses, performance bonuses will be paid to full-time employees. Because this is a small business, employees will be paid a comfortable wage that is fair to both the employees and the business.

Our opening employment goal is one full-time and one part-time employee with an additional two full-time and three part-time employees by the end of the second year. All employees with be trained in food handling and store procedures and will be required to hold a food handlers permit.

Our employee policies will include:

  • Weekly management meetings
  • Monthly employee meetings
  • On-going training
  • Performance reviews every six months
  • Performance incentives
  • Encouragement of creativity
Personnel Plan
Year 1 Year 2 Year 3
Olie Mackinac-Gogebic $27,040 $27,040 $29,120
Misty Glade $0 $27,040 $29,140
Full-time Employee 1 $0 $27,040 $27,040
Lina Mackinac-Gogebic $0 $0 $0
Full-time Employee 2 $0 $0 $24,960
Full-time Employee 3 $0 $0 $24,960
Part-time Employee 1 $7,000 $7,000 $9,000
Part-time Employee 2 $0 $7,000 $9,000
Part-time Employee 3 $0 $7,000 $9,000
Name or Title or Group $0 $0 $0
Total People 2 6 8
Total Payroll $34,040 $102,120 $162,220