Tonya McClendon will be the principal owner and operator of Tall Drink of Water Ms. McClendon has managerial, operational and technical experience in financial services, management consulting, food service, architecture and landscape architecture, and Olympic planning. She has a strong customer service and sales foundation and is comfortable working in environments ranging from small family businesses to Fortune 500 corporations. She has a Bachelor of Arts in Psychology, is studying to become a Certified Usability Analyst (CUA) and is working toward an MBA in Global Management.
Ms. McClendon has a passion for pets, architecture, interior and industrial design. She is looking forward to offering beautiful products of exceptional quality to pets and the people who love them.
Tall Drink of Water will initially have one full-time employee, the owner, Tonya McClendon. In the first seven months, Tonya will be responsible for all aspects of the business, from design, to coordinating with the contracted manufacturer, to taking orders and performing customer service. As part of our initial marketing campaign, Tonya will spend a great deal of time in the first few months demonstrating the feeders at pet care trade shows and liaising with government officials and design professionals.
Once sales begin to climb, we will hire a second person to take over inventory and office management. This person will coordinate orders and deliveries, pay bills, and provide back-up customer service coverage. In the second and third years we plan to hire a part-time sales representative to expand our commercial sales nationally.
The personnel plan will be evaluated regularly and, as growth requires it, a detailed personnel plan will be developed based on business needs with guidance from the Occupational Outlook Handbook and staffing agencies.
Our website, marketing and trade show activities are being undertaken under the advice of independently contracted consultants familiar with the pet-care industry.