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Delivery Services icon Mail Order Returns Business Plan

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Company Summary

QuickReturns is a start-up company that plans to capitalize on the growing market of product returns to the pure Internet based retailers and traditional catalog merchants. This market segment has been overlooked by industry players and QuickReturns’ management has reason to believe the company will be able to rapidly capture market share. At this point, the company seeks major seed funding to facilitate initial technology development and marketing activities.

2.1 Company Ownership

QuickReturns, Inc. was incorporated in the state of California. The company’s senior management owns 100% of the company. The majority of shares belongs to [name omitted]. The other three investors [names omitted] are minority shareholders.

2.2 Start-up Summary

Senior management has invested heavily, which covers the start-up expenses, with the remaining amount contributed towards the cash requirements. At this stage, the company seeks seed financing to begin technology development, pay salaries, and cover professional services fees. As the technology development nears completion, another round of financing will be sought to fund business development and marketing activities.

Mail order returns business plan, company summary chart image

Start-up Expenses
Legal $5,000
Stationery, etc. $3,000
Brochures $10,000
Consultants $50,000
Insurance $10,000
Rent $2,900
Research and Development $20,000
Expensed Equipment $30,000
Other $19,100
Total Start-up Expenses $150,000
Start-up Assets
Cash Required $3,550,000
Other Current Assets $50,000
Long-term Assets $0
Total Assets $3,600,000
Total Requirements $3,750,000
Start-up Funding
Start-up Expenses to Fund $150,000
Start-up Assets to Fund $3,600,000
Total Funding Required $3,750,000
Non-cash Assets from Start-up $50,000
Cash Requirements from Start-up $3,550,000
Additional Cash Raised $0
Cash Balance on Starting Date $3,550,000
Total Assets $3,600,000
Liabilities and Capital
Current Borrowing $0
Long-term Liabilities $0
Accounts Payable (Outstanding Bills) $0
Other Current Liabilities (interest-free) $0
Total Liabilities $0
Planned Investment
Senior Managers $750,000
Seed Investment $3,000,000
Additional Investment Requirement $0
Total Planned Investment $3,750,000
Loss at Start-up (Start-up Expenses) ($150,000)
Total Capital $3,600,000
Total Capital and Liabilities $3,600,000
Total Funding $3,750,000

2.3 Company Locations and Facilities

QuickReturns locations will be located in the pack & ship areas of distribution partner stores. Each location will be equipped with two terminals:

  • Returns processing terminal (RPT), for use by the QuickReturns agent, and
  • QuickExchange terminal, for use by the customer.

The RPT will contain proprietary software and privileged network access to the retailer partners’ databases. Customer order information, product inspection criteria, Return Merchandise Authorization (RMA) numbers, and shipping addresses will be retrieved through this terminal, allowing the QuickReturns agents to inspect and authorize each return on behalf of the retailer partners. The process will be guided by proprietary software designed to maximize return processing speed and minimize the amount of discretion required by QuickReturns agents. At no charge to distribution partners, QuickReturns will equip each location with the computers, printers and collateral materials necessary for operation.

QuickReturns will provide the following equipment at each location.

  • Network PC and monitor (RPT)
  • Network PC and monitor (QuickExchange)
  • Inkjet printer
  • Surge-protected power strip
  • Dedicated phone line
  • Signage and collateral materials
  • Employee manuals