The hours of operation during the months of September to May will be from 4:30 PM to 9:00 PM Monday through Thursday, 4:30 PM to 12:00 PM Friday, 9:00 AM to 12:00 PM Saturday, and 12:00PM to 7:00 PM on Sunday. In the months of June through August, the hours will change to 2:00 PM to 10:00 PM from Monday through Thursday, and 2:00 to 12:00 on Friday. The president or day manager will enter the business one hour before opening to begin the startup procedures. Daily operating procedures and cash handling will conform to the checklists identified in Appendix D – Operations. The prime hours of operation will be 6:00 PM to midnight on Friday and all day Saturday and Sunday, about 156 hours a month.
5.1 Board of Directors
Establishing policies, directing the company, and approving budgets is the role of the board of directors. Submitting the budget at the first board meeting, the president will use the financial projections contained in this document as the basis for the budget.
The board of directors will meet every quarter, following the closing of the quarter’s books. The president will make a report to the board about the accomplishments of the previous quarter and propose any changes in budget or direction. Board members will be paid $250 for attending each meeting. The president will be responsible for arranging the meetings.
5.2 President’s Duties
The president will supervise daily operations and is expected to reach the financial objectives set by the board. The president will recruit, hire and train all employees necessary to operate the business.
Each month, the president will establish marketing objectives and assure that appropriate steps are taken to reach those objectives. Opportunities to incorporate seasonal and holiday promotions, such as Halloween, will be sought. Local news reports will be monitored to discover promotional tie-in opportunities or to offer special event packages, such as winning season party packages for sports teams.
Each quarter, the president will review the status of agreements with vendors, suppliers, and insurers.
5.3 Employee Relations
Laser Tag will be an equal employment employer. Solicitations for employees will not refer to any prohibited categories and copies of all ads will be kept on file. Even though we expect that most employees will be young, between the ages of 16 and 22, no recruiting advertising or information will express a preference for younger people. All responses to employment ads will receive a reply. Applications must be completed by all prospective employees on forms approved by the Company’s attorney. Interviews will be fully documented and interviewer notes will be kept. Offers of employment must be in writing in an approved format. The employment contract will contain non-compete and non-disclosure provisions and will make no reference to probationary periods or suggest that employment is anything but “at will.” The company will develop and maintain an employees’ guide that will describe the company’s employment policies and practices. The guide, which will include all employment forms, will describe the Company’s sexual harassment prohibitions and complaint handling procedure.
Recruiting for employees will begin at the same time as construction. The president will use a word-of-mouth campaign among his network of friends and associates to solicit applicants. A more mature employee will be selected to serve as a shift manager, to help manage the operation with, or in substitution of, the president. This individual will help with such tasks as opening, closing, operations, and supervision of part-time workers.
Most of the part-time workers will be “on call.” This means that they will agree to respond within an hour to a call to report for duty. This gives the business the flexibility to staff-up in real-time so, as more patrons appear, more workers will be on duty. Operators of other video games centers report that this approach works well.
Finding employees for a video games business is relatively easy because so many of the people who are enamored of the game want to work in this environment. This means that the business usually will have a good number of applicants from which to choose. This also means that wages can be kept low and, due to their part-time status, few employee benefits are required. Most of the workers will be pleased to have the opportunity to play the video games as a supplement to their compensation.
5.4 Equipment Repair
Any equipment failures will be recorded on the Work Order Form. Authorized employees can attempt repairs if the failure appears to be routine. The manager will be trained in basic level repairs. If the manager cannot complete the repair, the designated repair service for the failed equipment will be notified. The form will be kept in the pending Work Order Form file until repairs are completed and approved by the authorized manager. Upon approval, payment to the repair service will be made. Spare equipment will be kept on-hand for quick substitution if needed.