JTB Technologies
Management Summary
President and Sales Manager
Mitchell R. Jeremy
Mr. Jeremy will work with the managers and staff of the industrial sales division to train staff, and act as the project manager on bigger projects requiring an engineered sales background. Additionally, Mitchell will train the staff on the technical aspects of the products, and the use of the corporate intranet to further train the sales staff. Mr Jeremy will develop all of the internal and external sales and marketing programs to train and orientate staff and customers with our products and services. New products and programs will be added in layers as they are developed.
Intranet: Mitchell Jeremy will continually develop our company intranet as new products and services are added. Staff will be able to quickly search for items in our inventory, or in our network of distributor partners, our catalog offering will be indexed in the intranet as well. One key training goal for our staff is to make the associates self-sufficient as quickly as possible on our base inventory. Working from standardized product lists and promotions containing many of our base products will expedite the training process.
Additionally, he will be solely responsible for the development, testing, creation, and patenting all of the JTB tool products and services to be offered by the products and services division.
Vice President, Production Manager and Secretary
Rachel L. Jeremy
During year one of the plan, Rachel will act as the Service Team Manager. She will oversee order processing, scheduling of outsourced orders, and act as the general business manager in Mr Jeremy’s absence. After year one, the service team members and service team manager will be fully trained to handle the day-to-day workload in their area. Rachel will then continue to maintain the ongoing day-to-day work schedule, track time and billing issues, and remain in close contact with the clients to ensure that JTB is meeting its required deliveries and all that is required by the customer.
7.1 Middle Management Team
Sales Team Leader
Sales Team Leaders will work in both a sales and marketing role, providing customer support while
continually training to market new products and services.
Customer Support Associate/Manager
The customer support associate/manager will work in all areas of sales, marketing and customer support, providing customer support while continually training to market new products.
Service Team Manager
This manager will keep track of all services offered and products supported, train service personnel, and be responsible for maintaining a quick response time to customer service needs and inquiries.
7.2 Personnel Plan
Sales Associates
Sales Associates will work in both a sales role, providing customer support while continually training to support new products and services offered.
Shipping and Receiving
Responsible for shipping, inventory, and receiving incoming goods. Packing orders for shipment, and miscellaneous jobs throughout the business.
Customer Support Associate/Manager
The customer support associate/manager will work in all areas of sales, marketing and customer support, providing customer support while continually training to market new products.
Customer Support Associate
The customer support associate will be available to cover the operating hours of the office when the manager is unavailable. This role will focus more on developing new clients while also providing customer support when needed.
Sales and Marketing Associate (Shared)
The Sales and Marketing Associate will work in a sales role, new customer development and follow up marketing.
Three Developer Positions:
Application Developer
2nd, Part-time App Developer/QA Tester
Web Developer
These employees are focused specifically on developing our products. These developers will also create updates and provide any additional custom work when needed.
Service Team Manager
The service team manager is a working manager position requiring complete knowledge of all the manufacturing processes. This position will answer directly to the Operations Manager.
Service Team Member
TBA. Service Associates will perform the manual labor required in the service and production department.
| Personnel Plan | |||||
| Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | |
| Production Personnel | |||||
| Shipping and Receiving | $9,600 | $9,600 | $14,400 | $18,800 | $22,500 |
| Application Developer | $48,000 | $50,000 | $50,000 | $50,000 | $50,000 |
| Part-time App Dev/QA | $10,800 | $14,000 | $14,000 | $14,000 | $14,000 |
| Web Developer | $36,000 | $10,800 | $10,800 | $10,800 | $10,800 |
| Service Team Manager | $35,200 | $24,000 | $28,000 | $29,500 | $31,500 |
| Service Team Member | $8,800 | $21,000 | $23,000 | $25,000 | $28,000 |
| Subtotal | $148,400 | $129,400 | $140,200 | $148,100 | $156,800 |
| Sales and Marketing Personnel | |||||
| Sales Team Leader | $30,000 | $30,000 | $31,000 | $31,000 | $31,000 |
| Sales Associate | $9,000 | $14,000 | $16,500 | $19,000 | $22,500 |
| Customer Support Manager | $7,800 | $33,000 | $34,000 | $34,000 | $34,000 |
| Customer Support Associate | $3,600 | $14,000 | $16,000 | $18,000 | $20,000 |
| Sales and Marketing Assoc (shared) | $4,450 | $7,000 | $21,000 | $27,000 | $31,000 |
| Subtotal | $54,850 | $98,000 | $118,500 | $129,000 | $138,500 |
| General and Administrative Personnel | |||||
| Vice President, Production Manager and Secretary | $43,200 | $43,500 | $44,000 | $45,000 | $45,000 |
| President/Sales Manager | $15,800 | $19,000 | $20,000 | $22,000 | $24,000 |
| Subtotal | $59,000 | $62,500 | $64,000 | $67,000 | $69,000 |
| Other Personnel | |||||
| Name or Title | $0 | $0 | $0 | $0 | $0 |
| Name or Title | $0 | $0 | $0 | $0 | $0 |
| Name or Title | $0 | $0 | $0 | $0 | $0 |
| Subtotal | $0 | $0 | $0 | $0 | $0 |
| Total People | 13 | 13 | 13 | 13 | 13 |
| Total Payroll | $262,250 | $289,900 | $322,700 | $344,100 | $364,300 |
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