The following sections outline Tucson Electronic's strategy and implementation summary.
The company has a strong program of marketing its services that include the following:
The company's aim is to overcome the traditional small firm's passive form of advertising and promotion by sending our message to the customer, instead of having the customer look for a firm when they need our services. The share development graph below shows how the company plans to build market share through service awareness, value creation, competitive price, availability, and attractive service experience, all leading to the purchasing of our services. The numbers given in the graph give the estimated percentages of those customers who respond favorably to each marketing step. These numbers multiplied together give us an estimated aggregate market share of approximately 16%. The company expects to achieve this by year four.
Tucson Electronics exists in a purely competitive environment where each firm must be a price taker. In other words, the firm has no ability to affect the market price of its services, regardless of how many TVs/DVDs or VCRs it repairs. In this case, therefore, marginal revenue (the revenue incurred by producing or servicing one more unit) is equal to the price charged. Furthermore, because the demand curve is essentially horizontal, Tucson Electronics can service electronics at total capacity without effecting the price.
What all of this means for the company is that the we must seek to charge our clients at the market price (or lower). Research has shown that the average price is approximately $75 per electronic device. As long as marginal costs do not exceed revenues, the company's method to maximize short-run profits is to service the various electronic devices at maximum capacity. This means that Tucson Electronics can expect an long-term ROA of approximately 14%.
The company's promotion strategy will take the form of flyers, direct mailers, price discounts, billboards, radio ads and advertisements in newspapers and yellow pages. TE expects to spend a large amount on marketing in the first two years in order to build up product awareness and service value in the minds of our customers.
Tucson Electronics' competitive edge lies in its ability to provide quality and fast electronic repair at lower cost than any local small competitor. This positioning of the company provides protection against the power of suppliers by creating more flexibility to cope with increasing costs. In addition, this approach will provide returns even during economic downturns and when other unforeseen problems arise.