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E-commerce Start-up Business Plan


The service offered by the company simplifies and streamlines the entire product return procedure. By accessing the website consumers can claim product returns in a quick and trouble-free fashion. The only necessary inputs are merchant's domain name, item's order number, consumer's last name (for verification only), reason for return, and preferred way to resolve the issue (refund, replacement, or exchange). serves as a centralized online location that matches the return policy of a given merchant against the returning item, obtains authorization if required by merchant, and assists consumers in following the return time frames. The company's website also generates and prints a return label to ease the shipping process for consumers.

3.1 Service Guarantee

It is important to note that during the interaction process with consumers, does not ask for or tries to obtain consumer's credit card numbers. The company therefore avoids consumer security concerns and substantially limits its possible liabilities.

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