Dry Cleaning - UK Only - Business Plan

Guildford Dry Cleaning Service is going to provide the following services for customers with free home pick-up and delivery in the Guildford area:

• Dry cleaning
• Laundry for personal clothes and large items such as blankets, duvets, curtains, etc.
• Alteration service

Operations plan

There are two ways for customers to take part in the service. Customers can sign contracts with Guildford Dry Cleaning Service to get regularly scheduled service, or they can also order over the telephone or e-mail to Guildford Dry Cleaning Service.

Customers can choose payment either at the time of each delivery, or by monthly credit card billing. The Service will send statements to each contract customer, itemising service fees and the charge for the service to their credit cards for payment, at the end of each month.

No retail shop will be rented in order to reduce the operation cost.  An operations facility for installing machines and equipment, washing and cleaning activities, and storing not yet cleaned and cleaned products is needed. The operations facility will require about 200 square metres divided into four main sections as follows:

1. Machine installation and cleaning activities
2. Sorting and storage of dirty garments received
3. Storing cleaned garments after finishing prior to delivery
4. Garment alteration workroom

The whole operation process will be controlled and monitored by a laundry expert employee, and generally managed by the business owner.