Day Spa Business Plan

Pamperzhou Day Spa

Execution

Marketing & Sales

Marketing Plan

Local Advertising & Seasonal Promotions – Local newspaper advertising, local fliers, grand opening party kick-off and promotion for first 30 days.  Continue regular advertising and plan for seasonal events like Christmas, Valentine’s, Mother’s Day, Prom and New Year’s.  

Local Networking – Charities, women’s groups, country clubs, wedding planners, and membership with the Metropolis Chamber of Commerce.

Health Care Referrals – prior to opening, work current contacts and create new contacts with health care providers, especially chiropractors.  Also, become a Provider with health insurance companies that offer Alternative Care to their members.  Most people don’t know that massage therapy is usually paid by insurance when billed correctly and when prescribed by a physician.  Pamperzhou Day Spa already has practice management software to handle medically billable massage.  When the insurance does not cover the entire amount of a service the client will pay the difference.  For that reason, we will not want to participate with any PPO’s that require write-off for amounts over the usual and customary fee (which tends to be too low).  A list of acceptable insurance company plans will be maintained and those clients will be able to handle massage therapy through their insurance.  Any opportunity to convince allopathic physicians – MDs – to see massage as having long-term healing benefits for their patients will also be taken, since they hold to key to having massage paid for as "medically necessary."   The client will also help drive that with the physicians if they are properly educated. 

Hotel Referrals – Hotels that do not offer their own spa services will send their guests to our spa or use our out-call spa services. Prior to opening, I will make contacts with managers and concierges at local hotels to ensure they are aware of the services available. Promotions will be offered to professionals in these industries to create buzz and build relationships.

Online Website – our spa will show up on every major search engine and in the phone directory. The website will have a full menu of services and eventually have the ability to schedule appointments on-line. The spa software we are using will allow a user to see the schedule and make and appointment without making a phone call.

Location traffic – It is imperative that we be located in a high-traffic strip mall that is high-end, modern, and clean. We prefer locating near a complementary business like a nail or hair salon that does not offer any massage or facial treatments. 

Sales Plan

If, as it has been said, the top three items which determine success in business are location, location, location, then a busy location at Culway Plaza in a thriving residential community represents our top marketing strategy. With the owner focusing on the sales, marketing and management and delegating the massage and aesthetician therapies to employees–business profitability potential is exponentially maximized over a one or two person operation by a direct care-giver without any marketing, management or sales background.

As the owner, Madame Pamperzhou has done extensive market research and visited some of the best spas in the world — Beverly Hills, Paris, Amsterdam, Vegas and Arizona — and has taken ideas from the best to offer an upscale, ultra-amenity, spa experience. Once a client experiences the luxurious, high-end level of personalized care that we offer, we are confident that we will have a return client. 

Operations

Locations & Facilities

Culway Plaza, where we plan to locate, has a daily traffic count of 64,000 cars. It is also only two blocks from a commuter train stop, and has an upscale hair and nail salon which would complement our services nicely. 

Milestones & Metrics

Milestones Table

Key Metrics

Our key metrics are: 

1. The # of treatments that we perform a day 
2. The # of treatments we do a month 
3. The # of customers who book another treatment on the way out 
4. Which staff members are the most popular with our clients. 
5. Training for our staff and if that helps their popularity 
6. The price we charge vs. the price our competitors charge for service.