Convenience Store Cafe Business Plan

Thomas and Heidi Renner are the owners and managers of Luna’s Convenience Store.  They are a well qualified team to take on the role of managing the store.  For the past fifteen years Heidi has worked in a management position at the local Safeway store.  She has an extensive knowledge of the retail food industry and is passionate about the business.  She understands inventory management and has had to deal with many employee issues, so will be able to handle any problem situation.  In addition her position at Safeway gave her exposure to a large number of food vendors in the area and she has good relationships with this group.

Thomas brings another aspect to the business.  As a certified CPA he has dealt with the financial aspects of hundreds of small businesses.  He has seen why they fail and why they succeed.

6.1 Personnel Plan

The following table illustrates the planned personnel over the next three years.  The industry typically has a high turnover rate, however, Luna’s will aim to avoid this by paying higher than typical minimum wage, employing older individuals than school and college age people, and focusing on making their employees as happy as their customers.