Call Center Business Plan

Vashon offers a wide range of call center service including both inbound and outbound calls. We provide bilingual services in both english and spanish. The most common needs for call centers are:

• Generate sales leads
• Set appointments
• Market research
• Surveys (including statistical analysis and political surveys)
• First level help desk
• Database or mailing list information
• Business development
• Point-of-sale product promotion
• Seminar and conference invitations

VSS is not a telemarketing company we do not create the marketing campaigns for our clients. Experience has shown that many companies desire to create their own marketing campaign since they already have marketing personnel with extensive contact and experience in the industry. However, the costs of carrying out such a telemarketing campaign can be prohibitive and often the firm does not wish to develop the infrastructure to do so. This requires developing different skills and core competencies that divert management and resources from their primary duties. This is where VSS comes in. We either connect a prospective client with a telemarketing company (we have arrangements and contacts with three such consulting firms) or once such a campaign is designed we implement it for our clients. We work closely with our clients in the creation of the campaign’s goals, scope, length, and costs so has to create as close a fit between the client needs and our capabilities.