Premier Airport Transportation Service is owned and operated by Sam Brougham. Sam will be incorporating in Ohio. Sam has a degree in business and mathematics from Case Western Reserve University. While at Case, Sam worked as a taxi driver to cover expenses for his education. Upon graduation, Sam went to work for Yellow Freight Company as a manager for the Logistics Department. In this position, Sam was responsible for devising systems that utilized Yellow's truck fleet to its maximum capacity. After developing systems for the efficient use of the equipment, Sam applied and was accepted to transfer over to the customer service department. Same felt that he did not have sufficient "people" skills and was determined to develop these skills. For three years Sam worked in the department, eventually being promoted to leader of a call center group.
Once Sam had developed the skills that he deemed necessary to run his own business, he left Yellow and decided to open up his own transportation business. The logistic skills coupled with an outstanding ability to communicate with others provides Sam with the necessary foundation to run PATS.
6.1 Personnel Plan
The staff will consist of Sam working full time in the back office. Sam will be responsible for setting up the appointments as well as the marketing to develop customers. By month two, Sam will be bringing on board a part-time employee to help him out in answering the phones and setting up appointments for fares. Month two will also bring two drivers to PATS. The head count will remain the same until month five when a third driver will be brought on board. Lastly, month 11 will see a fourth driver brought on board.