Vashon Solicitation Services

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Call Center Business Plan

Management Summary

The company will have four officers including our president, Mr. Martin Gibbs. Our head of operations will be Mr. Nicholas Caput, plus 12 customer service representatives. Finances and general admin will be handled by Ms. Stuart.

The company plans to hire additional service representatives, and administrative personnel as we begin to get large numbers of contracts.

6.1 Personnel

Vashon's management brings to the company strong capabilities in contract negotiation, project management, telemarketing, and a unique combination of skills drawn from other businesses.

Key Personnel

Mr. Martin Gibbs is a graduate of the University of Missouri where he obtained his business degree degree in 1971. Since then, Mr. Gibbs has had extensive experience in marketing, telemarketing, and project management. This includes experience in budgeting, project oversight, etc. In 1996 he obtained a graduate degree in marketing from University of Washington. Mr. Gibbs spent the last four years as the telemarketing department head with Medfone, Inc.

Mr. Nicholas Caput graduated from Arizona State University with a bachelors degree in marketing in 1975. From 1978-1988 Mr. Caput worked for Nelson Marketing Consultants. In 1989 he went to work for Anderson Consulting in their marketing division, where he worked as a project manager.

Personnel Plan
Year 1 Year 2 Year 3
Mr. Martin Gibbs - President $36,000 $36,000 $60,000
Ms. Mary Stuart - Office Manager $36,000 $36,000 $60,000
Mr. Nicholas Caput - Operations $36,000 $36,000 $36,000
Customer service representatives $101,050 $203,000 $203,000
Total People 19 27 27
Total Payroll $209,050 $311,000 $359,000