Blue Sky does have competitors. They provide us with the ongoing determination for the provision of better customer relations. We learn from their mistakes, and have kept a good relationship with them.
These companies are called: African Satellite Corporation, Pertec International, Grintek Telecom, and Station Africa. These are the local companies that also provide satellite communications.
We source our product from different Land Earth Stations and various equipment manufactures. These have all been mentioned already. In most cases, we deal directly with the manufacturer and service supplier.
The growth in the use of the Internet for sending messages and other information has made our products and services one of the most sought after commodities around. With the advent of broadband, we expect the growth to be exponential, more and more people and corporations will invest in faster and better communications systems to make them more productive and to show a better bottom line.
The future of Global Mobile Personal Communications via Satellite (GMPCS) has to be hand-held units. Although these have been plagued by some failures, the new Iridium company may just be what the industry needs. The new Gallium Nitride (GaN) terminal from Inmarsat that will deliver 128Kbps and the new broadband services from Inmarsat in 2004 will see the VSAT of today shrink in size and price.
Service in the future will be the most important aspect of the business. To maintain the recurring monthly income in top form, all customers will require maximum attention. The customer service center and the Internet interactive chat will account for many of the solutions offered to customers for fast service.