Premier Airport Transportation Service (PATS) is a Cleveland-based airport transportation service. PATS provides limousine like service without the typical high limousine price. Although PATS' cars are not true stretch limousines, they are late model high-end luxury vehicles. Premier Airport Transportation is lead by Sam Brougham, a transportation industry veteran. PATS has forecasted healthy sales by year three.
The Market and Services Offered
Cleveland currently has four limousine service providers and four taxi services. In addition to these transportation options, Cleveland also has short and long-term airport parking and a rapid transit public train system providing airport service. Premier Airport Transportation Service will span the gap between the mediocre taxi service and the high-priced limousine service. By having a middle price point, PATS will be especially attractive to both families and business travelers. The service will appeal to families as a reasonable and convenient alternative to them driving and parking at the airport. Business travelers who require a more deluxe solution relative to taxis but do not have such a debilitating effect on the company's travel budget will embrace Premier Airport Transportation. These two market segments are growing on average at 8.5% per year and there are over a million potential customers.
The Competitive Edge
PATS recognizes that their key to success will be providing unmatched customer service. Premier has infused the importance of customer service into the drivers' jobs by offering financial incentives to the drivers for superior service. This will ensure that the best customer service will be offered at every level and interaction with the company.
Management Team
Premier Airport Transportation Service was founded and is run by Sam Brougham. Sam began his transportation career as a taxi driver, a source of income to put Sam through school. After school, Sam worked at the Yellow Freight Company, initially in the logistics department. Sam then moved on to Yellow's customer service department, ultimately having managerial responsibility over Yellow's customer care call center. Sam's logistics and customer service experience will be essential to the success of PATS. The logistics experience will provide Premier with hyper-efficient operations and the customer service experience will support their competitive edge.
Premier Airport Transportation will fulfill Cleveland's unmet need for a reasonably priced, high service level airport transportation service. PATS will achieve break-even status by month eight and will double sales of year one by year three. While PATS will incur a loss for year one, they will generate a tidy net profit for year three.
1.1 Objectives
The objectives for the first three years of operation include:
- To create a service-based company whose primary goal is to exceed customer's expectations.
- To increase customers by 20% per year through superior performance and word-of-mouth referrals.
- To develop a sustainable transportation company serving the Cleveland Metropolitan Area
1.2 Mission
The Mission of Premier Airport Transportation Service is to provide the customer the finest airport transportation service available. We exist to attract and maintain customers. When we adhere to this maxim, everything else will fall in to place. Our services will exceed the expectations of our customers.
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