Austin Kinetic

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Outsourced Computer Support Business Plan

Services

Austin Kinetic will offer several support options, including hourly support services, with the option to buy in blocks of 40 hours at a discounted rate.  Blocks purchased will be valid for 180 days from date of purchase.  Additionally, semi-annual service contracts will be available.  Contract pricing will be negotiated on a per-contract basis.

  • Project work will be billed and estimated on a per-project basis.
  • Web and ASP hosting will be billed on a per-system basis.

Operating systems supported (limited to current and three previous revisions): 

  • Windows
  • Novell NetWare
  • Solaris
  • Red Hat Linux

Hardware supported (hardware configurations must be validated by OEM):

  • All open desktop, server, storage, and network systems.
  • Dell, ADIC, Storagetech, and HP tape drives and libraries.
  • Additional hardware will have to be reviewed on a per-case basis.

Software packages supported (Restricted to implementation and initial configuration):

  • Microsoft Exchange
  • Lotus Notes/Domino
  • SUS Messaging Center
  • Microsoft SQL server
  • Oracle DBS
  • Veritas Backup Exec / Net Backup
  • Legato Networker
  • Arcserve
  • Site Scope
  • SMS
  • Additional packages will have to be reviewed on a per-cases basis.

Service offerings: 

Austin Kinetic has several pre-set packages available for general monitoring of a customer's network equipment and applications.  The packages are categorized by the type and use of equipment to be monitored. An initial one-time setup fee of $500 will be required per physical site at the onset of any service agreement. This amount is not affected by the number of systems to be monitored at the designated physical site. The customer will be required to provide Internet access to the monitoring server. Out-of-band notification can be added for an additional $50 per month plus a one-time, per-physical-site, $150 initial setup fee.

Basic Server Management*  $350 per month
Austin Kinetic provides professional management of operating systems, including Windows, NetWare, Red Hat Linux, and Solaris. This service is perfect for companies that want to manage their own applications, but not deal with the ongoing hassle of tuning, securing, and maintaining the operating system. We will take the burden of ensuring you get the proper services for your specific server and operating system.

  • A system audit to document your architecture and suggest improvements
  • 24/7 technical support of the server and operating system from experienced engineers
  • Security and bug patch notification for the operating system, and when approved, a service call will be scheduled for installation.*
  • Monitoring the network availability of one IP.
  • Monitoring the server's disk usage, processor usage and load average
  • Visibility into Austin Kinetic's trouble ticket system via a secure portal

* Except for the initial system audit, service time to repair or otherwise service the monitored system is not included in this monitoring agreement.

Application Server Management Services*  $450 per month.
Ensuring your applications are available and running at peak efficiency is a 24/7 responsibility. Austin Kinetic offers comprehensive application monitoring and management so your customers and employees will be able to use your applications without significant unscheduled interruption. We offer a complete range of management services tailored to remove the burden of ensuring your applications are up and getting the proper maintenance. 

  • A system audit to document your architecture and suggest improvements 
  • 24/7 technical support of the server, operating system and applications from experienced engineers 
  • Security and bug patch notification for the operating system and applications, and when approved, installation
  • Monitoring application and network availability
  • Monitoring application response time
  • Monitoring the server's disk usage, processor usage, and load average
  • Visibility into Austin Kinetic's trouble ticket system via a secure portal 
  • Periodic activity reports

* Except for the initial system audit, service time to repair or otherwise service the monitored system is not included in this monitoring agreement.

Database Server Management Services*  $500 per month.
Ensuring your Oracle, MySQL, and MS SQL 2000 databases are configured and maintained properly is a time-consuming task for IT departments. Austin Kinetic can augment your internal skill set with comprehensive database server management. We offer a broad range of management services and will take the burden of ensuring you get the proper services for your specific server and databases. Typical database services offered by Austin Kinetic include:

  • A system audit to document your architecture and suggest improvements 
  • 24/7 technical support of the server, operating system and database from experienced engineers 
  • Security and bug patch notification for the operating system and database, and when approved, installation 
  • Monitoring database and network availability 
  • Monitoring database response time 
  • Monitoring the server's disk usage, processor usage and load average 
  • Visibility into Austin Kinetic's trouble ticket system via a secure portal 
  • Periodic activity reports

* Except for the initial system audit, service time to repair or otherwise service the monitored system is not included in this monitoring agreement.

Network Device Management Services*  $450 per month.
Network devices - firewalls, load balancer, routers, switches and hubs - must be properly configured and maintained to ensure network security and reliable operation. Austin Kinetic offers a broad range of network management services and will take the burden of ensuring you get the proper services for your specific network.

  • A network audit to document your topology and addressing scheme 
  • 24/7 technical support of the network devices from experienced engineers
  • Security and bug patch notification, and when approved, installation 
  • Maintaining the security of firewalls 
  • Monitoring bandwidth usage 
  • Monitoring network device availability and performance 
  • Visibility into Austin Kinetic's trouble ticket system via a secure portal  

* Except for the initial system audit, service time to repair or otherwise service the monitored system is not included in this monitoring agreement.

Benefits of Security Management Services (Priced determined on a per-site basis.)
Maintaining the security of your Internet-based systems is more important and more time consuming that ever. Austin Kinetic removes the burden of protecting your systems by offering 24/7 security management that combines intrusion detection and vulnerability scanning. We also will not burden your existing hardware as a pre-configured 1U server is installed in your network to handle the intrusion detection and vulnerability task.

  • Identify misconfigured firewalls
  • Catch attacks that firewalls legitimately allow through (such as attacks against Web servers) 
  • Document hacker attempts that fail 
  • Watch for insider hacking 
  • Identify users installing unsecured software on their machines 
  • Recognize unauthorized machines using the network
  • See incorrect IP space utilization

Austin Kinetic will ensure your intrusion detection and vulnerability scanning system is properly installed and maintained. This includes configuring the system, testing the pattern matching, updating scanning profiles, monitoring 24/7, reporting suspicious activities or vulnerability, and providing a monthly report.

Data Backup*  $50 plus a one-time setup fee of $150 per backup server. There will be an additional $100 per-site, per-month charge if tapes are required to be kept off-site.

Protecting your organization's data is critical. Austin Kinetic will manage your data protection system to ensure that your data is protected by tape backup. While Austin Kinetic cannot be held responsible for lost data, we will ensure that validated and tested backups occur on a regularly scheduled basis. The customer will be responsible for procuring and installing the necessary hardware. Austin Kinetic will configure and monitor the backup software, monitor and test backup jobs, and perform needed file restoration.

* This service does not require the $500 site setup fee.