Janitorial Services Business Plan

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Management Summary

Paul Vinci and Reid Werbitt will be the initial managers of the company. Paul Vinci has ten years experience as store manager of a cleaning supply store, where he managed a staff of ten and was responsible for marketing, operations, and human resources. He will continue to manage those departments at Clean Office Pros and his title will be CEO.

Reid Werbitt will manage sales and be the lead salesperson for the early operations of the firm. He has ten years experience as an account executive for JAN-PRO, a commercial cleaning business. Werbitt's title will be Chief of Sales.

Financial management will be through a part-time accountant during the early operations of the firm.

Personnel Plan

The business will begin with minimal salaried staff, with most work performed by the two founders. The founders will be compensated through reasonable base salaries and will receive compensation through dividends and the growth of the business.

In the first year, an accountant will serve the role of Chief Financial Officer (CFO). In the second year, this will become a part-time position which will grow into a full-time position in the third year.

The operations assistant will be a basic administrative assistant focusing on the fulfillment of cleaning services, scheduling, quality assurance procedures, and human resources needs.

Total staff full-time equivalent on this chart include cleaning crew who work on an hourly basis and have their payroll assigned as costs of sales. One Cleaning Crew Head will be hired at the outset of the company, an additional Crew Head will be hired in the second year and a third in the third year. Each will oversee crews of one to four members, and can also supplement their supervision responsibilities as members of crews under other supervisors. Cleaning crew members will grow from five in number at the outset of the business to 11 on average in the second year and 16 on average in the third year. All of these hourly staff will be hired when at least 20 hours per week of work is available, but their overtime will be limited. The business will hire additional employees rather than use significant overtime.

Cleaning crew will receive healthy base salaries as well as quarterly bonuses based on performance ratings from both their supervising cleaning crew head and clients. Crew heads will receive performance ratings from the company managers and clients to determine their quarterly bonuses.

Once the company reaches a sustainable level of profitability, the owners want to offer a health benefits plan for their employees, but this is not included within the plan's estimated expenses at this time.

Personnel Plan
Year 1 Year 2 Year 3
CEO $48,000 $50,000 $52,000
Chief of Sales $48,000 $50,000 $52,000
Accountant/CFO $24,000 $40,000 $80,000
Operations Assistant $36,000 $40,000 $45,000
Total People 13 16 24
Total Payroll $156,000 $180,000 $229,000