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E-commerce Start-up Business Plan

Benefits Summary

At, we feel we provide a value-added service to a variety of consumers. By having a safe and easy-to-use return service, the company benefits more people than simply the average customer.

5.1 Benefits to Merchants

  • Increase revenues! turns the systemic problem of product returns into new selling opportunities.
  • Enhance customer satisfaction and retention with the quick and easy return process and boost repeat sales! provides the opportunity to instantly deal with returns, save bad sales, and turn unhappy customers into loyal patrons.
  • Improve customer service with a simple, trouble-free way to return merchandise! makes it easy for consumers to return products and follow return procedures.
  • Simplify the shipping hassle for consumers! provides the option to print a shipping label since pre-printed labels sometimes get lost or misplaced, which provides added convenience and peace of mind to consumers.
  • Improve inventory management and logistics! immediately alerts you when your customer initiates the return process so that you can act on it right then, not when the merchandise arrives at your door.
  • Fine-tune your internal efficiencies and product offerings! provides you with invaluable new data on all your product returns by customer group, product category, etc., so you can analyze your operations better.
  • Enhance your image! underscores your customer orientation, which you can use to promote your business.

5.2 Benefits to Consumers

  • Return merchandise with ease! provides one centralized online location with a simple and trouble-free way to return merchandise in just a few easy steps.
  • Buy online, return online! No need to call in or email your merchant if authorization is does the communication for you.
  • No need to look up every single merchant for return policies every time! summarizes it for your particular item and makes sure the return time frames are followed.
  • Generate a shipping label! generates a shipping label for you so that you do not have to worry about misplacing the pre-printed label or spending extra time at a shipping company's counter if the pre-printed label is not included.
  • Reduce or eliminate shipping costs! Through strategic alliances, reduces or completely eliminates the cost of shipping.
  • Keep track of your returns! If you would like, will remind you to ship the claimed item and will maintain a file of your returns for your records.

5.3 Benefits to Online Community

  • Increase awareness in the community! serves as a "returned merchandise credit bureau," providing discrete information to consumers on merchants and to merchants on consumers.
  • Cross reference marketing leads! maintains a database of purchases that help custom-target online buyers in a more efficient way.
  • Improve the overall image of the online merchant! enhances customer service of online merchants and overall customer satisfaction by simplifying and streamlining the return process.