Vashon Solicitation Services

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Call Center Business Plan

Strategy and Implementation Summary

Vashon Solicitation Services' business strategy is to enter into a focused approach to its services rather than being everything to its clients. Our company does not intend to be a telemarketing consultation firm, nor will it ever become so. We are a call center firm that simply implements telemarketing campaigns or help desk functions for its clients. These services are where we can offer a higher standard of quality to our clients. This will allow us to charge a higher profit margin for these differentiated and more focused services.

5.1 Marketing Strategy

Vashon has already concluded two contracts with local companies requiring 24 hour call center services. These will provide us with initial revenue and the chance to build our reputation. Our company intends to use testimonials from such clients to build further contracts. We have begun to establish our presence using various marketing methods such as flyers, cold calls, B2B contacts, and we will be attending conventions and other events as well.

5.2 Sales Strategy

Vashon's management will be focusing on leveraging its employee's established reputations and contacts in the telemarketing industry to generate contracts. Both Mr. Gibbs and Mr. Hannover have been in the industry for many years and experience shows that many of their existing clients will still wish to work with them despite having to establish a new contract with VSS. We also understand that we may need to lower costs in our first couple of years in order to attract new customers and close deals.

In addition to our first contracts with Evergreen Medical and Sno-net, Inc. Mr. Hannover has been actively seeking to acquire a large contract with National Conventions & Events over the past seven months. This company is the largest event organizing firm on the West coast and has been seeking a call center firm for a customer survey project to be launched in the near future. VSS believes that its chances for acquiring this contract are excellent.

5.2.1 Sales Forecast

Sales are based on the various contract projects we anticipate acquiring in the various market segments. Revenues are based on average costs per project/contract based on estimated time and complexity of contract plus and undisclosed profit margin. The company does not have any significant direct costs of sales.

We anticipate that our most attractive target markets, medical services and help desk clients will provide us with significant early revenue. As time goes on, and we acquire more customers, the percentage of short-term and other projects will increase.

Sales Forecast
Year 1 Year 2 Year 3
Sales
Medical call center services $132,000 $180,000 $270,000
Help desk services $69,000 $120,000 $150,000
Short-term projects $43,500 $65,000 $96,000
Other projects $33,500 $58,000 $69,000
Total Sales $278,000 $423,000 $585,000
Direct Cost of Sales Year 1 Year 2 Year 3
Row 1 $0 $0 $0
Other $0 $0 $0
Subtotal Direct Cost of Sales $0 $0 $0