Call Center Business Plan

Vashon Solicitation Services

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Company Summary

VSS will be a limited liability partnership registered in the state of Delaware for tax purposes. Its founder is Mr. Martin Gibbs, a former telemarketing head with Medfone, Inc. Mr. Gibbs has brought together a highly respected group of telemarketing and customer relations specialists who have a total of 35 years of combined experience with this industry.

The company has a limited number of private investors and does not plan to go public. The company has its main offices in Gig Harbor, Washington. The facilities include office spaces, conference rooms, and a phone center. The company expects to begin offering its services in June of Year 1.

The company's main clients will be companies that require high amounts of communication between themselves and their clients. This includes medical services, and companies that wish to outsource first-level help desk support. By focusing on institutions such as these that have special needs, we believe we will be able to better serve our clients and produce a superior service that is more effective that other call center firms.

2.1 Start-up Summary

Start-up assets required are shown in the tables below. This includes expenses and the cash needed to support operations until revenues reach an acceptable level. Most of the company's liabilities will come from outside private investors and management investment, however, we have obtained current borrowing from Bank of America Commercial Investments, the principal to be paid off in two years. A long-term loan through Charter Bank of Tillamook will be paid off in ten years.We also have a line of credit from Viking Bank that we can draw upon if need be.

Start-up
Requirements
Start-up Expenses
Legal $2,000
Insurance $1,000
utilities $200
Rent $3,000
Accounting and bookkeeping fees $2,000
Expensed equipment $8,000
Advertising $3,500
Other $8,000
Total Start-up Expenses $27,700
Start-up Assets
Cash Required $117,800
Other Current Assets $3,500
Long-term Assets $25,000
Total Assets $146,300
Total Requirements $174,000
Start-up Funding
Start-up Expenses to Fund $27,700
Start-up Assets to Fund $146,300
Total Funding Required $174,000
Assets
Non-cash Assets from Start-up $28,500
Cash Requirements from Start-up $117,800
Additional Cash Raised $0
Cash Balance on Starting Date $117,800
Total Assets $146,300
Liabilities and Capital
Liabilities
Current Borrowing $16,000
Long-term Liabilities $55,000
Accounts Payable (Outstanding Bills) $3,000
Other Current Liabilities (interest-free) $0
Total Liabilities $74,000
Capital
Planned Investment
Mr. Martin Gibbs $25,000
Ms. Mary Stuart $20,000
Mr. Henry Hannover $20,000
Mr. Nicolas Caput $8,000
Others $27,000
Additional Investment Requirement $0
Total Planned Investment $100,000
Loss at Start-up (Start-up Expenses) ($27,700)
Total Capital $72,300
Total Capital and Liabilities $146,300
Total Funding $174,000

2.2 Company Ownership

The company will have a number of outside private investors who will own 27% of the company's shares. The rest will be owned by the senior management including Mr. Martin Gibbs, (25%), Ms. Mary Stuart (20%), Mr. Henry Hannover, (20%), and Mr. Nicholas Caput (8%). All other financing will come from loans.

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Start-up
Requirements
Start-up Expenses
Legal $2,000
Insurance $1,000
utilities $200
Rent $3,000
Accounting and bookkeeping fees $2,000
Expensed equipment $8,000
Advertising $3,500
Other $8,000
Total Start-up Expenses $27,700
Start-up Assets
Cash Required $117,800
Other Current Assets $3,500
Long-term Assets $25,000
Total Assets $146,300
Total Requirements $174,000
Start-up Funding
Start-up Expenses to Fund $27,700
Start-up Assets to Fund $146,300
Total Funding Required $174,000
Assets
Non-cash Assets from Start-up $28,500
Cash Requirements from Start-up $117,800
Additional Cash Raised $0
Cash Balance on Starting Date $117,800
Total Assets $146,300
Liabilities and Capital
Liabilities
Current Borrowing $16,000
Long-term Liabilities $55,000
Accounts Payable (Outstanding Bills) $3,000
Other Current Liabilities (interest-free) $0
Total Liabilities $74,000
Capital
Planned Investment
Mr. Martin Gibbs $25,000
Ms. Mary Stuart $20,000
Mr. Henry Hannover $20,000
Mr. Nicolas Caput $8,000
Others $27,000
Additional Investment Requirement $0
Total Planned Investment $100,000
Loss at Start-up (Start-up Expenses) ($27,700)
Total Capital $72,300
Total Capital and Liabilities $146,300
Total Funding $174,000